What is LifeStation’s cancellation policy? Service is provided on a month-to-month basis. Yes, LifeStation requires subscribers to sign a monitoring agreement. LifeStation’s average response time is 20 seconds.ĭo I have to sign a contract to get a LifeStation medical alert system? What is LifeStation’s average response time? An automatic email notification is also sent to the caregivers on the wearer’s contact list. Either way, the care specialist stays on the line until help arrives. If the wearer is unable to respond, the operator will follow the personalized emergency plan that you make when you sign up for service. The operator will ask the wearer about their emergency, and determine if medical services should be dispatched. When the wearer pushes the button on the LifeStation base unit, it enables two-way voice communication with a care specialist. The user wears the help button as a wristband or pendant. The console plugs into an electrical outlet and a landline (or connects to cellular service). The LifeStation medical alert system consists of an emergency console and a wearable help button. How does a LifeStation alert system work? Sorry Lifestation, your changed policies without notification and your rude supervisor has lost one customer. We will be canceling our Lifestation “service” and even if another device works exactly the same way, we will change to a company with supervisors that are much less rude.
When I said that requiring a button push for notification would not work for us, I was told that is way it has always been (which it has not based on our text records.) When I said then I would need to call some other companies since that feature was extremely important for us, she responded “well all companies are alike and do the same thing so go ahead!” WOW. When asked about the issue of 2 falls and no alert activations, her response included “even with hard falls you may have to push the button”. From the beginning the supervisor Asia was brusque, rude and dismissive. When calling about this the worker checked the signal and was helpful but had no answer and had to refer to a supervisor. We were also never notified of this change! She just fell two days in a row (hard falls) and the necklace did not go off. NOW we have been told that we will not be notified unless EMS is called or if she presses her button (which is an issue since she gets confused.).
#Livestation review code#
The console has 32-hour back-up batteries in case of a power outage. When you push the help button, the emergency console contacts the care center and activates two-way voice communication.
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